svn commit: r39495 - head/en_US.ISO8859-1/htdocs/support

[Chris Rees]

On 4 September 2012 16:45, Eitan Adler <eadler at freebsd.org> wrote:
> On 4 September 2012 07:35, Chris Rees <utisoft at gmail.com> wrote:
>>
>> On 4 Sep 2012 02:49, "Eitan Adler" <eadler at freebsd.org> wrote:
>>>
>>> Author: eadler (src,ports committer)
>>> Date: Tue Sep  4 01:49:03 2012
>>> New Revision: 39495
>>> URL: http://svn.freebsd.org/changeset/doc/39495
>>>
>>> Log:
>>>   Encourage the use of the PR system instead of a (bogus) mailing list for
>>>   sending bug reports.
>>>
>>>   Approved by:  gjb
>>
>> It's not really a bogus list; I've picked PRs up from there before.
>>
>> Doesn't this make it harder to send bug reports for the uninitiated, having
>> to learn Yet Another Web Form for reporting perhaps just one bug?
>
> There are three ways to submit a bug:
>
> - send-pr(1)
> - the web form
> - sending a mail to the *appropriate* mailing list.
>
> The third option usually results in someone asking the submitter to
> file PR in any case.
>
> -bugs is a high volume, low signal mailing list and isn't intended for
> users to report bugs.

I do think that it should be made clearer that a mailing list
continues to be an option-- often the behaviour reported is not a
bug-- perhaps something could be made of the fact that front-line
support is a mailing list?  It seems that the usual pattern is "Report
on mailing list --> someone suggests that it is a bug --> you should
file a PR".  Are we trying to move away from this?

Chris