4TB Western Digital My Book 1230 USB hard drive not working on 10.2

[Paul Mather]

On Aug 3, 2015, at 2:15 PM, Paul Mather <freebsd-lists at gromit.dlib.vt.edu> wrote:

> On Aug 3, 2015, at 12:17 PM, Jack Vogel <jfvogel at gmail.com> wrote:
>> 
>> Have you tried it on HEAD, and have you tried it on the same system with some
>> recent flavor of Linux?
> 
> No, and no.  It's a good idea, though.  I can try it this weekend, if I can run each OS via a USB memstick.


Just to follow up on myself, I tried this external USB drive on a 20150804-r286285 snapshot of FreeBSD/amd64 11-CURRENT on the same system, as well as under Ubuntu 15.04.

The 4 TB Western Digital My Book 1230 works under both those operating systems.

The drive is detected and works reliably when plugged in to a USB 2 port on either 11-CURRENT or Ubuntu 15.04.  It also works reliably when plugged in to a USB 3 port on either OS, however, it isn't always detected reliably under FreeBSD 11-CURRENT when unplugged and plugged in again (2 times out of 3 attempts), but was detected every time without fail under Ubuntu 15.04.

So, it appears the hardware is okay; it seems the problem may lie with FreeBSD 10.2.

Cheers,

Paul.


> 
> With this being such a commonplace drive, I'd hoped someone might pipe up and say something along the lines of, "oh, you have to add USB quirk XYZ to get that model working under FreeBSD."  No such luck, it seems.
> 
> Cheers,
> 
> Paul.
> 
>> 
>> 
>> Jack
>> 
>> 
>> On Mon, Aug 3, 2015 at 8:35 AM, Paul Mather <freebsd-lists at gromit.dlib.vt.edu <mailto:freebsd-lists at gromit.dlib.vt.edu>> wrote:
>> On Aug 3, 2015, at 11:09 AM, Alban Hertroys <haramrae at gmail.com <mailto:haramrae at gmail.com>> wrote:
>> 
>>> On 3 August 2015 at 15:01, Paul Mather <freebsd-lists at gromit.dlib.vt.edu <mailto:freebsd-lists at gromit.dlib.vt.edu>> wrote:
>>>> On Aug 2, 2015, at 9:34 PM, Adam McDougall <mcdouga9 at egr.msu.edu <mailto:mcdouga9 at egr.msu.edu>> wrote:
>>>> 
>>>>> On 08/02/2015 21:22, Paul Mather wrote:
>>>>>> I have a 4TB external USB drive (Western Digital My Book 1230) that I am trying to use under FreeBSD/amd64 10.2 (10.2-PRERELEASE #0 r286052: Wed Jul 29 20:59:39 EDT 2015).  This system has a MSI 760GMA-P34 (FX) motherboard.
>>>>>> 
>>>>>> The drive probes unreliably when plugged in to a USB 3 port.  It reliably probes when plugged into a USB 2 port.  However, it works in neither cases.  Attempting to dd from the drive results in a "dd: /dev/da0: Invalid argument".
>>> 
>>> FYI: I had been experiencing the same with a 2 TB WD MyBook on OS X
>>> (Mavericks). The drive was being used for Time Machine backups, but it
>>> would at irregular intervals it would just 'disconnect' itself. My
>>> guess is that there's a firmware problem in the USB3 chip in those
>>> drives.
>>> 
>>> After trying to get the issue fixed for almost half a year I returned
>>> it and replaced it by a Seagate, which has been working flawlessly
>>> ever since.
>>> 
>>> I'm just saying, perhaps the problem isn't with FreeBSD but with the drive.
>> 
>> 
>> I'd love just to get to the "randomly disconnects" stage under FreeBSD at this point. :-)
>> 
>> Up to now, I have been unable to read ANY data off the drive under FreeBSD, either via USB 2 or USB 3. :-(
>> 
>> However, you have given me something to think about: does anyone know of a 4 TB USB 2 or 3 drive that will work reliably under FreeBSD 10-STABLE right now?
>> 
>> Cheers,
>> 
>> Paul.
>> 
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