recommended trouble ticketing system

[Tom Trelvik]

(redirecting back to the list)

	I've not used specialized bug tracking software before, so I'm not sure 
what kind of bug tracking specific features they might offer, but RT is, 
as the name suggests, just a generic request tracking system, and I 
don't see why it couldn't also be used for bug tracking.  Normal usage 
typically involves a user sending an email to an RT address (of your 
choice) to make a request (of any type).  RT then sends an email to a 
list of people who are set to respond to that RT queue, one of them will 
then respond and "take" (ownership of) the ticket and when done, change 
the status to resolved (there are other allowable statuses, as well). 
When necessary, multiple people can get involved with a given ticket, 
and/or it can be redirected to someone else as needed.

Tom


dave wrote:
> Hi,
>     Question on rt, is it a general bug tracking software package as well?
> I'm looking for something like gnats which i have not been able to get
> working or bugzilla which i do not like because it puts email cleartext on
> the page. I've heard good things about rt, but don't know if it'll suit my
> situation.
> Thanks.
> Dave.
>