[Bug 232523] www/otrs: error: Kernel::System::XML::Simple could not be loaded

[bugzilla-noreply at freebsd.org]

https://bugs.freebsd.org/bugzilla/show_bug.cgi?id=232523

            Bug ID: 232523
           Summary: www/otrs: error: Kernel::System::XML::Simple could not
                    be loaded
           Product: Ports & Packages
           Version: Latest
          Hardware: Any
                OS: Any
            Status: New
          Severity: Affects Many People
          Priority: ---
         Component: Individual Port(s)
          Assignee: ports-bugs at FreeBSD.org
          Reporter: ohartmann at walstatt.org
                CC: m.tsatsenko at gmail.com
             Flags: maintainer-feedback?(m.tsatsenko at gmail.com)
                CC: m.tsatsenko at gmail.com

Trying to install OTRS (www/otrs) on FreeBSD 11.2-RELENG-p4 (amd64) fails when
trying to configure for the first time via web interface (see below). After the
pkg installation of the software I followed the the instructions to properly
set the access rights on the tree and setup of the PostgreSQL DB tables. After
providing the proper informations for the DB setup and after those have been
finished successfully, the error shown below pops up in the httpd-error.log
after proceeding. In the firefox' windows there is shown an "Internal server
error 500".

[...]
[Mon Oct 22 09:43:13 2018] -e: BEGIN failed--compilation aborted at
/usr/local/otrs/Kernel/System/XML/Simple.pm line 14.
[Mon Oct 22 09:43:13 2018] -e: Compilation failed in require at
/usr/local/otrs/Kernel/System/ObjectManager.pm line 254.
[Mon Oct 22 09:43:13 2018] -e:  at
/usr/local/otrs/Kernel/System/SysConfig/XML.pm line 129.
[Mon Oct 22 09:43:13.314730 2018] [:error] [pid 2491:tid 35058361088]
Kernel::System::XML::Simple could not be loaded: Can't locate
XML/LibXML/Simple.pm in @INC (you may need to install the XML::LibXML::Simple
module) (@INC contains: /usr/local/Custom /usr/local/Kernel/cpan-lib /usr/local
/usr/local/sbin/../../Custom /usr/local/sbin/../../Kernel/cpan-lib
/usr/local/sbin/../.. /usr/local/otrs/Custom /usr/local/otrs/Kernel/cpan-lib
/usr/local/otrs/ /usr/local/lib/perl5/site_perl/mach/5.26
/usr/local/lib/perl5/site_perl /usr/local/lib/perl5/5.26/mach
/usr/local/lib/perl5/5.26) at /usr/local/otrs/Kernel/System/XML/Simple.pm line
14.\nBEGIN failed--compilation aborted at
/usr/local/otrs/Kernel/System/XML/Simple.pm line 14.\nCompilation failed in
require at /usr/local/otrs/Kernel/System/ObjectManager.pm line 254.\n at
/usr/local/otrs/Kernel/System/ObjectManager.pm line
636.\n\tKernel::System::ObjectManager::_DieWithError(Kernel::System::ObjectManager=HASH(0x82a6b15b8),
"Error", "Kernel::System::XML::Simple could not be loaded: Can't locate"...)
called at /usr/local/otrs/Kernel/System/ObjectManager.pm line
261\n\tKernel::System::ObjectManager::_ObjectBuild(Kernel::System::ObjectManager=HASH(0x82a6b15b8),
"Package", "Kernel::System::XML::Simple") called at
/usr/local/otrs/Kernel/System/ObjectManager.pm line
200\n\tKernel::System::ObjectManager::Get(Kernel::System::ObjectManager=HASH(0x82a6b15b8),
"Kernel::System::XML::Simple") called at
/usr/local/otrs/Kernel/System/SysConfig/XML.pm line
129\n\tKernel::System::SysConfig::XML::SettingListParse(Kernel::System::SysConfig::XML=HASH(0x82f6c52b8),
"XMLInput", "<?xml version=\\"1.0\\" encoding=\\"utf-8\\" ?>\\x{a}<otrs_config
version="..., "XMLFilename", "Calendar.xml") called at
/usr/local/otrs/Kernel/System/SysConfig.pm line
2543\n\tKernel::System::SysConfig::ConfigurationXML2DB(Kernel::System::SysConfig=HASH(0x82f2e3d20),
"UserID", 1, "Directory", "/usr/local/otrs/Kernel/Config/Files/XML", "Force",
1, "CleanUp", ...) called at /usr/local/otrs/Kernel/Modules/Installer.pm line
1484\n\tKernel::Modules::Installer::_CheckConfig(Kernel::Modules::Installer=HASH(0x82e7c3570))
called at /usr/local/otrs/Kernel/Modules/Installer.pm line
719\n\tKernel::Modules::Installer::Run(Kernel::Modules::Installer=HASH(0x82e7c3570))
called at /usr/local/otrs/Kernel/System/Web/InterfaceInstaller.pm line
128\n\tKernel::System::Web::InterfaceInstaller::Run(Kernel::System::Web::InterfaceInstaller=HASH(0x82df038a0))
called at /usr/local/otrs/bin/cgi-bin/installer.pl line
39\n\tModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_installer_2epl::handler(Apache2::RequestRec=SCALAR(0x8288dea08))
called at /usr/local/lib/perl5/site_perl/mach/5.26/ModPerl/RegistryCooker.pm
line 207\n\teval {...} called at
/usr/local/lib/perl5/site_perl/mach/5.26/ModPerl/RegistryCooker.pm line
207\n\tModPerl::RegistryCooker::run(ModPerl::Registry=HASH(0x8289155d0)) called
at /usr/local/lib/perl5/site_perl/mach/5.26/ModPerl/RegistryCooker.pm line
173\n\tModPerl::RegistryCooker::default_handler(ModPerl::Registry=HASH(0x8289155d0))
called at /usr/local/lib/perl5/site_perl/mach/5.26/ModPerl/Registry.pm line
32\n\tModPerl::Registry::handler("ModPerl::Registry",
Apache2::RequestRec=SCALAR(0x8288dea08)) called at -e line 0\n\teval {...}
called at -e line 0\n

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