Fwd: Buying a new laptop

[Daniel Eischen]

On Wed, 28 Mar 2007, Alexander Kabaev wrote:
>>
> FWIW, I had nothing but very good experience dealing with Dell service
> guys. When they failed to fix my old almost out of warranty D800, they
> just shipped me brand new D820 as a replacement, much to my
> astonishment.

About 3 or 4 years ago, I bought a refurbished Dell.  The
keys seemed to stick a little bit at first, but it got
better over time.  Before the service contract was up,
it failed - wouldn't even boot into BIOS.  Sent it back
and the service department claimed I had spilled something
on it, when I clearly didn't.  It must not have been
refurbished completely.  Anyways, no matter how hard I
complained, I couldn't get them to fix it and had to
pay $800 to replace the motherboard.

I think their service has gotten better, but I still
have a sour taste left in my mouth.

-- 
DE