DELL COMPUTERS

[Robert Kehr]

A quick FYI, that DELL has been working for several months on pulling
phone support for Latitude and OptiPlex back to the US. I don't work for
them...I just use their computers.

Bob


On Sat, 29 Nov 2003, Jason Goddard wrote:

> Hello every body...
>
> 	I can sincerely understand anyones venom for DELL support policy. Though
> business is just that business.
> I worked for DELL for more than a year in their MAC/PAI major accounts
> support department. I was considered
> a Senior Portables Phone Support Technician. Depending on when you called,
> you might not have reached a dell employee. I was layed
> off twice and rehired once. I also would never take another job with them.
> They have pretty much closed
> their support services in Round Rock at 1 Dell way. Now you get someone in
> india who really can resolve
> your issues. I will never buy a DELL for that simple fact. Dell is acting
> many other companies are and
> stripping American jobs to make more money...hurting customers in the
> process. Business Ethics is not
> a major concern these days in big business.
>
> 	Just so everyone here understands this most of the DELL technicians while
> I was there that were not
> just there to collect a paycheck used FreeBSD, REDHAT, SuSE, Slackware,
> OpenBSD,NetBSD at home and could have helped
> anyone with OS problems in those regards. BUT! DELL made it impossible
> through there policy and the fact that they
> recorded ALL phone calls to support and managers listened in regularly to
> calls. I also had to have a back ground
> check and sign an NDA prior to be hired on. Which means they can still sue
> me if they want to if I disclose anything
> that could hurt them.
>
> 	I want everyone here to understand that I niether agree with DELL policy
> nor do I mind anyone DELL bashing.
> I just wanted some of you to understand that alot of US.DELL
> technicians(and former DELL technicians) understand
> the OS but had their hands tied by DELL and its policies. I myself am
> certified as a sysetm administrator on
> windows,linux,and unix as well as being a certified DBA. Though I was the
> a rare thing at DELL.
>
> 	I will also say this...a good HELL support technician knows how to
> separate the hardware for testing purposes
> and make the correct call...I never had a problem...then again...thats
> just me...
>
> 	Anyone who needs help with a DELL computer or needs to know what to say
> to get proper help from HELL tech support
> feel free to drop me a line and I will do my best to get you on the right
> foot...unless your a lefty...then the left
> foot it will be.
>
>
> Sicerely,
>
>
> Jason Goddard
>
> jasongoddard at charter.net
>
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"Turning your computer off isn't really a security measure unless it remains in that state permanently."

                                                        -Robert S. Kehr