Support Engineer Opening - FreeBSD & Networks

[Guy Helmer]

Forwarding for a friend:

Hi,
 
We are looking to hire another technical support engineer at Audible 
Magic. The position involves both pre-sales, post-sales, and 
installation support. A key requirement is a knowledge of big network 
architecture. The position will be physically in Los Gatos and involve 
almost no travel.  We are looking for a local candidate who can start soon. 
 
I have included our job description below.
 
If you are an excellent fit and interested in the position, please 
send your resume to me. Principals only please; we do not use recruiters.
 
Best Regards,
Jim 
   J_Schrempp at audiblemagic.com <mailto:J_Schrempp at audiblemagic.com> 
   Audible Magic Corporation 
  
Technical Support Engineer, Audible Magic
 
The company was founded in 1999 and is a technology and services 
supplier applying leading edge technology to the problems of digital 
media management and distribution. Audible Magic services provide the 
means to control the flow of digital content and to create new 
opportunities for commerce in the new world of media.

The company provides content management and anti-piracy services to the 
media and entertainment industries, as well as governmental and 
educational institutions. Its digital technology is designed to monitor, 
track, manage, and in some cases filter copyrighted multimedia content 
in all of its forms.

The company is looking for a  Product Support Engineer . The position is 
responsible for both  phone based pre-sales and post-sales support of 
our FreeBSD based network appliance. We are a dynamic startup that is 
bringing big solutions to market. You will have the opportunity to work 
with our high powered team in all aspects of the product cycle from 
feature design, to testing, to presales, to installation, and ongoing 
support.
 
Domain Expertise:  Established track record of excellent phone based 
pre-sales support. Excellence in delivering customer support. Proven 
ability to troubleshoot complex networking problems. Knowledge of ISP 
network architecture is required. Excellent working knowledge of Unix 
systems - FreeBSD is a plus.   
 
Direct Experience :   6+ years of   customer support experience  
in  both pre-sales and post-sales situations.  BS in Computer Science or 
equivalent experience.  Excellent knowledge of networking protocols, 
devices, and architecture. Direct experience implementing or supporting 
complex networking environments is a plus.
 
Communication Skills: Excellent written, verbal 
and  interpersonal skills.  Ability to clearly communicate technical 
issues to non-technical decision makers. Ability to build and maintain 
credibility with potential  and existing customers. Experience with 
ongoing account management.

Personal Qualities: Ability to work very  independently; self-motivated 
and detail oriented.  Uses data driven troubleshooting, but can 
operate effectively when little data is available.  Excellent planning 
and time management skills.  Intellectually nimble; able to multi-task 
effectively. You must be calm and assured at all times. Personal and 
professional integrity is paramount.  We are a company without internal 
politics and you must be open and honest in all your communications.