Web Site Usability

[Mr.Arlen Britton]

Your site needs some work to make it usable for the average person, 
instead of the system administrators of these systems. For example, if 
one were looking for security patches or vulnerabilities for Mac OS X, 
there seems no way to search for them; I tried and got no results that 
identified anything this way. Surely you can do a better job of 
organizing and documenting these things so that users can quickly find 
only what they are looking for, rather than wade through a long list of 
cryptic descriptions that don't tell them what they need to know.

At the same time, if you have a patch for the specific vulnerabilities 
in question, I don't think it would be too difficult for you to 
identify whether or not the flaw exists in previous versions of an OS 
(and which ones), and whether or not the patch would fix it in those 
versions. I think working closely with the OS vendors would enable them 
to provide this information to you.

Finally, you need to find a common method of identifying patches that 
are specific to each OS version, rather than the cryptic names you now 
give them; it certainly doesn't tell me anything at all, so I'm sure a 
much less sophisticated end user would be even more confused.

When can these changes be made?



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