How to get support (was: Tyan alternatives cuz their support totally sucks)

[Dieter]

> I've been really quite happy w/the Tyan barebones systems I've deployed
> the past few months.  Until I needed support on a DOA TA26 barebones
> unit.  I'll spare you the gory details but the nightmare is ongoing.

But... we enjoy reading the gory details...

> I need something that will "just work" and not require any hardware compatibility
> histrionics.

...and someone might know the answer.

> Yes, the Tyan units are great themselves.
> The issue is getting support when you need it.

Have your VP visit one of Tyan's VPs and wave a million dollar PO in
their face.